Shipping Policy

1. Delivery Coverage

We currently provide shipping services only to the United States. All orders must include a valid delivery address within the United States. We do not currently ship to other countries or regions.

To help ensure that your order can be processed smoothly, please confirm that your delivery address, city, state, and ZIP code are accurate and complete at checkout.

Products are dispatched from overseas warehouses and transported to your designated U.S. delivery address through international shipping, import customs clearance, and subsequent delivery. The United States is our current delivery destination and does not mean that products are shipped from warehouses located within the United States.

2. Shipping Fees

A standard shipping fee of $8 applies to orders with a total value below $80.

Orders with a total value of $80 or more qualify for free shipping.

Applicable shipping fees will be displayed at checkout based on the order value. Please review your order total and shipping charges before submitting your order to confirm the final amount payable.

3. Taxes and Duties

We use a shipping arrangement under which we cover applicable import taxes, duties, and related customs clearance fees. All applicable taxes, customs duties, and cross-border import-related charges for our products are covered by us.

From order processing and international transportation through import customs clearance and final delivery, the relevant import formalities are handled by us or our logistics partners. The amount you pay at checkout is the final amount payable for your order.

Under normal delivery circumstances, you will not need to pay additional customs duties, import taxes, or related customs clearance fees when receiving your order or during customs clearance. Other than the charges clearly displayed at checkout, we will not require you to pay hidden cross-border shipping fees as part of the normal import clearance process.

4. Order Processing Time

Orders generally require 1–3 business days to process. The processing procedure includes order confirmation, warehouse picking, product packaging, preparation for dispatch, and handover to the shipping carrier.

Order processing time is calculated separately from shipping time. Once an order has been processed and handed over to the carrier, the package enters the subsequent transportation process.

Processing may take longer during peak order periods or under special operational circumstances. When planning for delivery, we recommend taking both the order processing time and the estimated shipping time into account.

5. Shipping Time

After an order has been processed and dispatched from an overseas warehouse, it will go through international transportation, import customs clearance, and subsequent delivery to your designated U.S. delivery address.

The estimated shipping time is 5–10 business days. This period begins when the package is handed over to the shipping carrier and does not include the order processing time described above.

Actual shipping times may be affected by international transportation arrangements, customs inspections and clearance procedures, carrier operations, weather conditions, holidays, or other factors beyond our reasonable control. Accordingly, the estimated shipping time is provided for reference when planning for delivery, and actual delivery dates may vary.

6. Shipping Carriers

We select shipping carriers based on the order, delivery address, and available logistics resources. International transportation and subsequent delivery may be handled by FedEx, UPS, DHL Express, or other suitable logistics service providers.

The specific carrier depends on the actual shipping arrangements for each order. We do not guarantee that all orders will be delivered by the same carrier. Carriers and related shipping arrangements may change depending on logistics resources, transportation routes, or operational conditions.

Once a package has been handed over to the carrier, transportation and delivery status updates will be based on the information provided by the relevant logistics system.

7. Order Tracking

After your order has been shipped, you will receive the relevant tracking information by email so that you can check the progress of your package.

You can also check your shipping status through the "Order Tracking" page on our website. Follow the instructions on the page and enter your email address or phone number along with your order number.

Tracking information is synchronized from the relevant carrier's system. Because dispatch handovers, international transportation, import customs clearance, and carrier system updates may take time, tracking information that is temporarily unavailable or not updated immediately after shipment does not necessarily mean that a shipping problem has occurred.

If your tracking information has not been updated for an extended period or you have questions about your order status, please contact us with your order number so that we can review the relevant details.

8. Responsibilities and Risk Information

International transportation and import customs clearance involve multiple shipping and handling stages. Routine customs inspections, clearance procedures, carrier operations, weather conditions, holidays, and other force majeure events may affect shipping progress. For delays beyond our reasonable control, we cannot guarantee that actual delivery will occur exactly within the estimated shipping time.

Please confirm that your delivery address and contact details are accurate and complete before submitting your order. If an incorrect address, incomplete information, or inaccurate recipient details result in delivery failure, delays, or a returned package, the issue will be handled according to the specific circumstances and applicable rules. You may be responsible for reasonable additional costs arising from such issues.

Once the shipping carrier confirms that the package has been delivered to the delivery address specified in the order, delivery will be considered complete. If you discover that a package has not actually been received, appears to be lost, or has been damaged during transportation, please contact us as soon as possible. We will review the circumstances using the carrier's investigation results and relevant order information, and handle any subsequent matters in accordance with applicable rules.

Nothing in this section affects your consumer rights under applicable law.

9. Delivery Inspection

When receiving your package, we recommend checking that the outer packaging is intact and looking for any visible damage, crushing, or other irregularities.

If you notice obvious damage to the outer packaging at the time of delivery, we recommend informing the carrier and, where possible, requesting that the issue be recorded. Please also contact us promptly so that we can review and address the matter.

If you discover a problem with the product or packaging after accepting delivery, please contact us within a reasonable time and provide your order number and a description of the issue. If necessary, you may provide photographs of the packaging or damaged product to help us assess the situation.

10. Contact Information

If you need to inquire about an order, check shipping progress, report a delivery issue, or request after-sales support, please contact us using the information below.

When contacting us, please provide your order number and briefly describe the issue so that we can verify your order and the relevant shipping information.

Address: 7517 Home Stretch Dr, Wellington, CO 80549, US

Phone: +1 (970) 672-4381

Email: solutions@tranzolmer.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)