Terms of service

These Terms of Service apply to your access to, browsing of, and use of this website, as well as purchases and related transactions made through the website. By accessing or using the website or submitting an order, you acknowledge that you have read and understood these Terms of Service and the policies applicable to the relevant transaction. Please read these terms carefully before using the website or placing an order.

1. Introduction and Scope

This website is operated by us to provide product listings, online ordering, payment, delivery, and related after-sales services. These Terms of Service govern the rights and obligations between you and us arising from your access to the website, use of related services, and purchases made through the website.

These terms should be read together with the other relevant documents published on the website, including the Shipping Policy, Order Cancellation Policy, Return & Exchange Policy, and Privacy Policy. Each policy addresses the specific matters within its scope and forms part of the transaction rules applicable to this website.

If any provision of these terms conflicts with a mandatory requirement of applicable law, the relevant mandatory requirement will prevail. Nothing in these terms is intended to exclude or restrict any rights you have under applicable law that cannot be excluded or restricted by contract.

2. Acceptance of Services and Formation of Contract

When accessing or using this website, you must comply with these Terms of Service and the other policies applicable to the relevant services. By submitting an order, you agree to these Terms of Service and the relevant website policies and confirm that the order information you provide is accurate and complete.

After you submit an order, we will verify the order information, inventory availability, and payment status. An order confirmation indicates that we have received your order request and begun the relevant processing procedures. It does not constitute an absolute guarantee that the order can ultimately be fulfilled. Whether an order can proceed depends on inventory availability, payment confirmation, verification of order information, and other objective conditions directly relevant to the transaction.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, suspected fraud, or another objective and reasonable reason, we may cancel the order to the extent permitted by applicable law and notify you promptly. If payment has already been collected, the relevant amount will be refunded to the original payment method.

Order submission, payment confirmation, and order processing do not affect any statutory withdrawal rights, cancellation rights, or other consumer rights you may have under applicable law.

3. User Accounts and Responsibilities

When using an account or related features on this website, you must ensure that the information you provide is true, accurate, and complete, and update it promptly when relevant information changes. If inaccurate or incomplete information affects order processing, payment confirmation, or delivery, the matter will be handled according to the circumstances and applicable law.

You are responsible for safeguarding your account login credentials and for activities conducted through your account, except where otherwise provided by applicable law. You may not share your account with others or allow others to use restricted services through your account without our prior permission.

You may not use this website to engage in fraud, illegal transactions, unauthorized access, interference with the website's normal operation, or other conduct that violates applicable law or these terms.

If there is objective evidence of account compromise, unauthorized access, fraudulent activity, or another violation of these terms, we may take necessary and proportionate measures within the limits permitted by applicable law, including suspending or terminating the relevant account. When taking such measures, we will handle related notifications, outstanding orders, and any amounts due for refund in accordance with applicable law and the circumstances.

4. Products, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other displayed information are accurate. Information published on the relevant product page serves as an important reference for understanding the product. Product images may appear differently in color depending on your display device or screen settings. Actual product specifications and characteristics are subject to the relevant product description.

Inventory information is updated on an ongoing basis. However, because there may be a delay between order processing and system synchronization, displayed inventory status does not constitute a guarantee of real-time availability.

Product prices, promotional offers, and related charges may be adjusted due to market conditions, operational needs, or system updates. Unless otherwise required by applicable law, the prices and related charges applicable to your order are those displayed when the order is submitted and payment is completed. Price adjustments generally do not affect orders that have been validly confirmed, except where an obvious pricing error, technical malfunction, or other circumstance requiring correction under applicable law applies. Such situations will be handled in accordance with applicable law and the circumstances of the relevant order.

If an order cannot be fulfilled due to insufficient inventory, an obvious pricing error, a payment irregularity, or a technical malfunction, we may cancel the order to the extent permitted by applicable law and notify you promptly. Any amount already collected will be refunded to the original payment method. This process does not affect any other rights you may have under applicable law.

5. Orders and Payment

When placing an order, you should review the selected products, quantities, delivery address, contact details, applicable shipping charges, and order total. The website will display the relevant charges based on the applicable order conditions. You should review the displayed information before confirming your order.

Payment must be completed through the payment methods supported by the website's checkout process. Payment transactions may be processed by third-party payment service providers or relevant financial institutions, and may be subject to their applicable terms and security verification procedures.

The payment status of an order is determined based on the relevant payment information and order verification results. If payment is unsuccessful, the payment status cannot be confirmed, or a transaction irregularity occurs, we may need to verify the order status before proceeding.

After inventory, payment, and order information have been verified, the order will enter the relevant fulfillment process. Order confirmation or successful payment does not constitute an absolute guarantee that the product will remain available or that the order can be fulfilled under all circumstances. If an order cannot be fulfilled for an objective and reasonable reason described in these terms, we will handle the matter in accordance with these terms and applicable law and, if payment has been collected, issue a refund to the original payment method.

6. Shipping Policy

Product delivery, shipping fees, taxes, duties, shipping times, carrier arrangements, and order tracking are governed by the Shipping Policy published on our website. The Shipping Policy is the complete governing document for shipping and delivery matters. Please refer to that policy page for the detailed rules.

Orders generally require 1–3 business days to process. The processing procedure may include order confirmation, warehouse picking, product packaging, preparation for dispatch, and handover to the shipping carrier. Order processing time is calculated separately from shipping time.

For orders delivered to the United States, a standard shipping fee of $8 applies when the order total is below $80. Orders totaling $80 or more qualify for free shipping. Applicable shipping fees will be displayed at checkout.

After an order has been handed over to the shipping carrier, the estimated shipping time is 5–10 business days. This period does not include order processing time. Actual shipping progress may be affected by international transportation, import customs clearance, customs inspections, carrier operations, weather conditions, holidays, and other factors beyond our reasonable control. Actual delivery times may therefore vary.

Products are dispatched from overseas warehouses and delivered to the designated U.S. address through international transportation, import customs clearance, and subsequent delivery. Applicable product prices and order charges cover relevant taxes, customs duties, and import customs clearance fees in accordance with the arrangements described in the Shipping Policy. Under normal delivery circumstances, you will not need to pay additional import-related charges when receiving your order or during customs clearance.

Delivery coverage, complete shipping fee rules, carrier arrangements, shipment tracking, delivery confirmation, and the handling of delivery issues are governed by the Shipping Policy. You are responsible for ensuring that your delivery address and contact information are accurate and complete when placing an order.

7. Order Cancellation Policy

Cancellation requests, cancellation eligibility, and related refunds are governed by the Order Cancellation Policy published on our website. That policy is the specific governing document for order cancellation matters.

You can generally submit a cancellation request within 24 hours of placing your order. This time window only refers to the period during which you may submit a request and does not guarantee successful cancellation. Whether an order can be canceled depends on its actual processing status when we receive your request.

After receiving a cancellation request, we will verify the order information and make reasonable efforts to intercept the order based on its current status. If the order has not entered subsequent fulfillment stages, cancellation is generally easier to accommodate. If the order has already entered order processing, warehouse picking, product packing, order sorting, handover to the shipping carrier, or transportation, cancellation may not be possible. Even if the order has reached one of these stages, we will still make reasonable efforts to intercept it where possible.

Once an order has been shipped and entered the transportation process, it will no longer be handled through the standard order cancellation process. In that case, you may consult the Return & Exchange Policy on our website to determine whether the relevant after-sales arrangements apply.

For orders that meet the cancellation requirements and have been successfully canceled, the refund will be processed within 1–5 business days and returned to the original payment method. Refund processing time differs from the time it takes for the funds to appear in your account. The payment service provider, bank, or card issuer may require additional time to complete the crediting process.

The specific conditions for cancellation requests, processing procedures, and the handling of special circumstances are governed by the Order Cancellation Policy published on our website.

8. Return & Exchange Policy

Product returns, exchanges, related shipping costs, and refund processing are governed by the Return & Exchange Policy published on our website. That policy is the complete governing document for returns and exchanges. The applicable conditions, request periods, and procedures are set out on that policy page.

You must submit a request within the applicable period and through the method specified in the Return & Exchange Policy. After receiving your request, we will verify the order information and the circumstances of the request in accordance with that policy. Application reviews generally take 1–3 business days. Once a request is approved, you must follow the return instructions provided, including using the designated return label where applicable.

After the returned product is received, it will undergo receipt registration and inspection in accordance with the relevant procedures. For commercial returns that meet the applicable refund requirements, the refund will generally be processed within 1–5 business days after inspection is approved and returned to the original payment method. Any refund period required by applicable law takes precedence and is not limited by the processing time for commercial returns described above.

For exchange requests that meet the applicable requirements, reshipment will generally be arranged within 1–3 business days after product inspection and completion of the relevant processing. Actual delivery time is subject to the Shipping Policy and the circumstances of the relevant order.

Responsibility for return shipping costs, shipping arrangements for first and subsequent exchanges, handling of defective or incorrectly shipped products, return label requirements, and circumstances in which returns are not accepted are governed by the Return & Exchange Policy. These terms do not replace that policy or restrict any statutory withdrawal rights, rights relating to product conformity, or other consumer protection rights you may have under applicable law.

9. Dispute Resolution and Governing Law

These Terms of Service and the relevant transactions conducted through this website are subject to the laws applicable to the transaction. The specific governing law and dispute resolution procedures will be determined according to the circumstances of the relevant transaction, applicable conflict-of-law rules, and any mandatory consumer protections available to you under applicable law.

If a dispute arises concerning the website services, an order, or a related transaction, the parties may first seek to resolve it by reference to the relevant order records, website policies, and applicable law. Any dispute resolution arrangement does not affect your right to seek remedies through a court of competent jurisdiction, a consumer protection organization, or another competent authority where permitted by law.

If you reside in a jurisdiction that provides special consumer protections, these terms must not be interpreted as excluding any mandatory rights granted to you under applicable law.

10. Privacy and Data Protection

We process personal data relating to website access, account use, orders, payments, and customer service in accordance with applicable data protection laws. Where applicable, we comply with the General Data Protection Regulation (GDPR) and other relevant data protection requirements.

The collection, use, sharing, storage, retention, international transfer of personal data, and your data subject rights are explained further in the Privacy Policy published on our website. Please refer to the Privacy Policy for details about how we process personal data and the rights you may exercise.

Where consent is required for a relevant processing activity, we will handle that activity in accordance with applicable law. Your rights under applicable law, including the rights to access, rectify, erase, restrict processing, object to processing, withdraw consent, and exercise other data protection rights, will not be unduly restricted by these Terms of Service.

11. Intellectual Property

The text, product descriptions, images, graphics, logos, page designs, visual content, and other materials on this website are owned by us or the relevant rights holders and are protected by applicable intellectual property laws.

Except as permitted by applicable law or expressly authorized by the relevant rights holder, you may not reproduce, modify, distribute, publicly display, commercially use, or otherwise exploit website content without permission. You may not remove or alter related rights notices.

You may access and use this website for personal, non-commercial purposes and view its content to the extent permitted by applicable law. Purchasing a product does not grant you intellectual property rights in the product's displayed content, brand identifiers, or website materials.

If you believe that content on this website infringes your legal rights, you may contact us using the contact information provided in these terms so that we can review the matter.

12. Limitation of Liability

We will fulfill our obligations relating to website services and product transactions in accordance with applicable law and the relevant order terms. These terms do not exclude or restrict liability that cannot be excluded or restricted under applicable law, including consumer protection responsibilities that cannot legally be waived.

To the extent permitted by applicable law, if delays, interruptions, or other issues arise from the independent operations of third-party payment service providers, banks, internet service providers, or shipping carriers, we will address the matter according to our actual responsibilities and the relevant circumstances. The use of third-party services does not mean that we control all of their operations or processing times.

For service interruptions, network failures, shipping delays, or other external events beyond our reasonable control, we will not be liable for losses to the extent that such liability may be limited under applicable law. However, if we are legally responsible for the relevant loss, these terms do not exclude that responsibility.

To the extent permitted by applicable law, issues arising because you provide inaccurate or incomplete information or fail to provide information required under the relevant policies will be handled according to the circumstances and the respective responsibilities of the parties.

Nothing in these terms limits any statutory rights you may have under applicable law or excludes liability that cannot legally be limited.

13. Force Majeure

If an event beyond our reasonable control prevents or delays us from performing a relevant obligation, we will address the circumstances in accordance with the nature and duration of the event and applicable law. Such events may include natural disasters, severe weather, war, government measures, public health emergencies, major transportation disruptions, international shipping interruptions, or other events that could not reasonably have been foreseen or avoided.

In these circumstances, order processing, international transportation, import customs clearance, or delivery may be affected. We will take reasonable measures based on the actual circumstances and provide relevant notice where required by applicable law.

Force majeure does not excuse obligations that cannot legally be waived, nor does it affect your rights to refunds, cancellation, or other consumer remedies under applicable law.

14. Amendments to These Terms

We may update these Terms of Service in response to changes in applicable law, website functionality, or business processes. Updated terms will be published on this page and will take effect upon publication or on the effective date expressly stated on the page.

For orders that have already been formed, the applicable terms will be determined in accordance with the agreement in effect when the relevant order was formed and applicable law. Updates will not retroactively deprive you of rights granted by law or change the terms of an existing transaction without an appropriate legal basis.

We recommend reviewing this page before using the website or placing a new order to understand the current Terms of Service.

15. Severability and Waiver

If any provision of these Terms of Service is found by a competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or adjusted to the extent necessary. The remaining provisions will continue in effect to the extent permitted by applicable law.

Our failure to exercise or enforce any right under these terms immediately does not constitute a waiver of that right. Any waiver of rights will be determined, within the limits permitted by applicable law, according to the circumstances and the clear conduct indicating such a waiver.

These terms and the other website policies should be read and applied together. For specific matters involving shipping, order cancellation, returns and exchanges, or personal data processing, the detailed provisions of the corresponding policy page should be consulted. If a conflict arises, the matter will be handled in accordance with applicable law and the valid terms of the relevant transaction.

16. Contact Information

If you have questions about these Terms of Service, an order transaction, or a related policy, you may contact us using the information below.

Address: 7517 Home Stretch Dr, Wellington, CO 80549, US

Phone: +1 (970) 672-4381

Email: solutions@tranzolmer.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)